Italian territory
Shipping and payments
The section below examines certain aspects of this issue. We hope it will help customers understand how we usually handle online orders.
We ship our products, both in Italy and abroad, via our logistic parents.
This means we can process orders quickly (within 24-48 hours) and our customers can track their orders using the online system accessible via the reserved area or through the link provided in the order shipping confirmation email. If you should experience any problems with the delivery service – please let us know. We will do our utmost to improve the service.
Please contact us for any special requirements you may have.
Deliveries in Italy cost €10.00, regardless of the amount or weight of goods ordered.
Orders will be shipped, nationally and internationally, once a receipt or an invoice has been issued. This document will be sent to you immediately, at the email address you gave during registration.
You may choose to make an online payment, by credit card (we accept Visa, Mastercard, Amex) or via Paypal.
Payment upon delivery involves a further charge of €5.00.
Another payment option available is bank transfer. You will receive all the details needed for the transfer together with your order confirmation.
International deliveries
Shipments abroad are slightly more complex. As required by law, all deliveries made outside the EU are accompanied by an invoice. Please check the import conditions for your country before placing an order. You may incur unforeseen additional charges (taxes and customs duties) which we cannot estimate.Our shipments are made DDP (Delivery Duty Paid), which means the goods will arrive at the specified place of delivery without having to pay any more than the sum stated and paid at the time the order is placed. If you want us to deliver to a country outside the EU, we recommend you find out about import restrictions on foodstuffs in the destination country, before confirming your order.
The delivery cost is calculated based on the weight of the goods in your shopping basket and the destination country, therefore we cannot let you know how much you will have to pay until you have chosen the goods. If you can’t find your country on the list, please contact us to know the best shipping rate. Delivery to countries part of the EU normally costs € 15,00, regardless of the amount and or weight of the goods ordered.
Why are the rates are so high? Well, actually, they are not. We apply the same rates to you as the carrier applies to us, calculated based on the overall volume of deliveries. While we do make a considerable number of deliveries, we are not at the same level as the leading names in e-commerce, so our prices may be a little higher than the standard.
You may choose to make an online payment, by credit card (we accept Visa, Mastercard, Amex) or via Paypal.
Another payment option available is bank transfer. You will receive all the details needed for the transfer together with your order confirmation.
Sorry, but we cannot deliver to PO boxes. We need your personal or business details and a phone number to contact you if necessary.
Finally, the packaging: if you receive a parcel that is either damaged or has been tampered with, remember to state that on the document you sign and return to the courier.
If you have any further queries, please contact us at info@torroneromeo.com