{"id":315,"date":"2014-10-26T20:18:33","date_gmt":"2014-10-26T20:18:33","guid":{"rendered":"http:\/\/www.torroneromeo.com\/?page_id=315"},"modified":"2014-11-21T12:30:32","modified_gmt":"2014-11-21T12:30:32","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.torroneromeo.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"

GENERAL SALES CONDITIONS<\/strong><\/p>\n

 <\/p>\n

1) DEFINITIONS
\n<\/strong>The term \u201conline\u00a0 sales contract<\/strong>” refers to the purchase agreements – related to Supplier\u2019s movable tangible property\u00a0 – between Supplier and Buyer under a system of remote sales through telematic instruments set up by Supplier.<\/p>\n

The term\u00a0“Buyer\u201d\u00a0<\/strong>refers to the consumer , i.e. \u201cnatural person\u201d who makes the purchase object of this contract for purposes that are outside his\/her trade, business or professional activity\u00a0 (if any).<\/p>\n

The term\u00a0“Supplier<\/strong>” refers to the person that provides the goods specified in this contract.<\/p>\n

The Buyer<\/span><\/span>, by sending\u00a0a purchase order confirmation via computer<\/span>,\u00a0unconditionally accepts and<\/span>\u00a0agrees to comply<\/span>\u00a0with<\/span>\u00a0the general terms\u00a0and payment\u00a0<\/span>conditions\u00a0set out below during his\/her relationship with the supplier; the Buyer also declares to have read<\/span>\u00a0and accept all the<\/span>\u00a0information provided, pursuant to the<\/span>\u00a0provisions mentioned,<\/span>\u00a0and also acknowledges that the Supplier<\/span>\u00a0is not bound<\/span>\u00a0by<\/span>\u00a0any other condition unless<\/span>\u00a0previously agreed in writing.<\/span><\/span><\/p>\n

Buyer\u2019s express undertaking:<\/span><\/p>\n

–\u00a0These Terms and Conditions<\/span>\u00a0of<\/span>\u00a0Sale must be examined<\/span>\u00a0online<\/span>\u00a0by<\/span>\u00a0shoppers<\/span>\u00a0visiting the site,<\/span>\u00a0before they confirm<\/span>\u00a0their purchases.<\/span>\u00a0The<\/span>\u00a0submission of the order confirmation<\/span>\u00a0implies<\/span>\u00a0full<\/span>\u00a0knowledge<\/span>\u00a0and acceptance\u00a0of the General<\/span>\u00a0Conditions of Sale<\/span>.<\/span><\/p>\n

–\u00a0The Buyer<\/span>\u00a0agrees and undertakes<\/span>,\u00a0after having completed the online purchase procedure<\/span>,\u00a0to<\/span>\u00a0print and keep<\/span>\u00a0these Terms and Conditions<\/span>\u00a0of Sale<\/span>,\u00a0already<\/span>read and accepted during<\/span>\u00a0the<\/span>\u00a0purchase process<\/span>, in order to\u00a0fully comply with the provisions provided for by articles<\/span>\u00a03 and 4 of<\/span>\u00a0Legislative Decree no.<\/span>185\/1999.<\/span><\/span><\/p>\n

Processing of personal data:
\nPersonal data requested during the registration process is collected by Romeo Dolci&Delizie SAS,\u00a0and processed electronically and \/ or by hand for the sole purpose of complying with the obligations arising from any agreement entered into with the Customer and shall not, under any circumstances or in any way be transferred to third parties.<\/em>
\nRomeo Dolci&Delizie SAS\u00a0guarantees Customers the respect of regulations on the processing of personal data governed by the Data Protection Code provided for by Legislative Decree no. 196 of 30.06.03. The data controller is Romeo Dolci&Delizie\u00a0with registered office\u00a0in via circonvallazione II traversa n. 44, 89029 Taurianova (RC), namely the legal representative, unless a manager is appointed pursuant to art. 29 of Legislative Decree no. 196\/2003.<\/em>
\nThe Customer has the right, at all times, to retract the consent to the processing of personal data, by writing to the registered office of Romeo Dolci&Delizie SAS\u00a0.<\/em>
\nThe Customer declares to have received and viewed the information notice pursuant to Art. 13, which also specifies the rights to safeguard the customer; pursuant to art. 7 of Legislative Decree no. 196\/2003, the data subject has the right to access their data in the manner indicated therein. Marketing communications (e.g. Newsletter) shall only be sent following the explicit consent of the Customer, issued together with the consent to process personal data, provided upon submitting the registration request.<\/em><\/em><\/span><\/p>\n

 <\/p>\n

2) IDENTIFICATION AND OBLIGATIONS OF CONTRACT PARTIES\u00a0<\/strong><\/p>\n

Supplier:\u00a0<\/strong>
\nThe goods under these general sales conditions are sold by Romeo Dolci&Delizie SAS, with registered office in Taurianova (RC), Via circonvallazione 2^ trav. 44, registered with the Chamber of Commerce of Reggio Calabria.\u00a0Tax code No. 02654760805.\u00a0and VAT number: 02654760805..<\/p>\n

Buyer:\u00a0<\/strong>
\nConsumer, i.e. “natural person” that makes the purchase.<\/p>\n

 <\/p>\n

3) OBJECT AND CONCLUSION OF THE CONTRACT
\n<\/strong>Under this contract, Supplier and Buyer respectively agree to sell and purchase – through remote telematic instruments – only the movable tangible goods available for sale on this website.<\/p>\n

The contract between Supplier and Buyer shall be entered into exclusively over the Internet. To submit a purchase order for the goods available for sale , Buyer must access our website and follow the instructions contained therein.<\/p>\n

The purchase contract shall be deemed executed when an order is placed by Buyer through our online order form. The order summary can be viewed on the relevant web page, and shall contain the following details :\u00a0 Buyer\u2019s personal data, order details, price of purchased goods, delivery charges, payment method and terms and delivery address. Upon receipt of the Buyer\u2019s order, the Supplier shall send a confirmation e-mail and\/or direct Buyer to a printable web page containing the order summary along with the data quoted in the order form. The contract is deemed to be entered into and effective only upon execution of the order and the issue of the relative tax receipt or invoice.\u00a0 Until then, Supplier has the right to refuse the order. The tax receipt\/ sales invoice is issued by Romeo Dolci&Delizie\u00a0and sent by e-mail or in the delivery folder\u00a0to Buyer. In case of deliveries outside the EEC, the sales invoice shall be included in the delivery folder along with the goods.<\/p>\n

The sales contract and the order summary are drawn up in two different versions: Italian and English .\u00a0 In case of translation discrepancies, the Italian version shall prevail.<\/p>\n

 <\/p>\n

4) PAYMENTS AND REFUNDS
\n<\/strong>Supplier accepts payments for the ordered goods through major Credit Cards (Mastercard, Visa, American Express circuits) and PayPal. Supplier also accepts payments through bank transfer and cash on delivery. In the latter case,\u00a0 payment must be made upon receipt of goods and only for goods delivered throughout the Italian territory (with an extra charge of \u20ac 5\u00a0for each order). As per payments through bank transfer, the order shall be executed only upon receipt of proof of payment. PayPal data is managed directly by PayPal. Personal data is protected by means of next-generation encryption systems that prevent unauthorized use of such data by third parties, and is forwarded directly to the bank. Supplier reserves the right to request authorization from the credit cart issuing bank or PayPal to verify ownership and authenticity of the credit card in case problems are encountered. Under the right circumstances, refunds will be made to Buyer by \u00a0transfer of credit card payment, within 30 days from the date on which Supplier became aware of the causes that gave Buyer the right to claim a refund.<\/p>\n

5) TERMS AND METHODS OF DELIVERY
\n<\/strong>Supplier shall ship the ordered goods via UPS couriers or other courier companies, as may be deemed necessary. Orders are typically processed the same day the order is placed or may take an additional 1-5 business days . During this time, a tax receipt or an invoice will be issued by Supplier, and the order shall be processed following order acceptance.\u00a0 In the event that Supplier is unable to deliver the goods within the agreed terms, prompt notice shall be given to Buyer by an e-mail stating the term within which the order shall be processed. Delivery times may vary depending on the country of destination and other reasons beyond Supplier\u2019s control or not attributable to the same.<\/p>\n

6) SHIPPING AND DELIVERY CHARGES
\n<\/strong>Goods are shipped DDP (Delivery Duty Paid) , and therefore, shall arrive directly at the place of delivery stated in the order; no additional charges are foreseen apart from those already paid at the moment the order was placed.\u00a0In the case of goods shipped in a Country outside the EEC, before placing an order it is advisable to enquire about the restrictions on food products that are in force in the country of destination.\u00a0<\/strong><\/p>\n

7) PRICES
\n<\/strong>All prices of goods listed and available for sale on this website are an offer to the public pursuant to art. 1336 c.c., and are inclusive of VAT and other taxes. Shipping charges shall be indicated and calculated by Buyer through the purchase procedure prior to submitting the order and can be viewed on the order summary page. The prices of each product offered for sale are valid up to the date of order placement and are indicated in the order summary web page. It is understood that prices and terms are subject to change at any time at supplier’s sole discretion and the prices quoted on the order summary page shall apply.<\/p>\n

8) PRODUCT AVAILABILITY
\n<\/strong>Supplier guarantees timely processing and execution of orders through a telematic system. In case the ordered quantity exceeds the available stock on hand, Supplier shall send Buyer an e-mail stating that the product is not in stock and specify the date when it will be available. Buyer shall also be asked to reconsider his\/her order before proceeding.\u00a0 Buyer shall be promptly notified, through electronic means, of the successful completion of the order registration process via a confirmation email, which is not legally binding as it is a simple order summary.<\/p>\n

9<\/strong>)\u00a0LIMITATION OF LIABILITY<\/strong>
\nIf an order cannot be executed within the terms under this contract due to force majeure events, Supplier shall not be held liable for any ensuing problem or loss suffered by Buyer. Supplier shall not be held liable towards Buyer, save for cases of wilful misconduct or gross negligence, web failure or malfunctions beyond Supplier\u2019s or sub-suppliers\u2019 control. Also, Supplier shall not be held liable for any damage, loss or\u00a0 extra charges suffered by Buyer in the event of failure to execute the contract due to causes not attributable to\u00a0 the same, given that Buyer is only entitled to claim refund of the full price paid for the product. Supplier shall not be held liable for any fraudulent or illegal use – by unauthorized third parties – of credit cards upon payment of the purchased products, provided Buyer is able to prove that all possible precautionary measures were taken according to the standards of ordinary diligence.<\/p>\n

 <\/p>\n

10) WARRANTY AND ASSISTANCE
\n<\/strong>Supplier shall be held liable for any ascertained defective or faulty products attributable to the same,\u00a0 provided that such defects have been notified to Supplier via registered mail with return receipt sent to the following address: Romeo\u00a0Dolci&Delizie SAS via circonvallazione II traversa n. 44, 89029 Taurianova (RC), \u00a0or notified by e-mail sent to the following web address: \u00a0acquisti@torroneromeo.com\u00a0within 8 days from the date of delivery of the purchased goods.<\/p>\n

11) BUYER’S OBLIGATIONS
\n<\/strong>Buyer agrees to pay the price of the purchased goods according to the terms and methods under this\u00a0 Contract. \u00a0Once the online purchase procedure is completed, Buyer shall print out and store the web page that contains the order details. The information contained herein has been examined and accepted by Buyer who declares to have acknowledged it after being redirected to this web page upon placement of order.<\/p>\n

 <\/p>\n

12)\u00a0CONTRACT FILING METHOD\u00a0<\/strong>
\n<\/strong>Pursuant to art. 12 of Leg. Decree No. 70\/03, Supplier agrees to inform Buyer that every order placed with Supplier is stored in digital format on the server that hosts this Website according to criteria of confidentiality and security.<\/p>\n

 <\/p>\n

13)\u00a0COMMUNICATIONS AND COMPLAINTS<\/strong>
\n<\/strong>All written communications addressed to Supplier, including any complaints, shall be deemed valid only if sent to the following address: \u00a0Romeo\u00a0Dolci&Delizie SAS via circonvallazione II traversa n. 44, 89029 Taurianova (RC) or sent by e-mail to the following web address: \u00a0acquisti@torroneromeo.com. Buyer shall state in the order registration form his\/her place of residence and\u00a0 domicile, telephone number and e -mail address for receiving communications from Supplier.<\/p>\n

 <\/p>\n

14) JURISDICTION AND APPLICABLE LAW
\n<\/strong>Any disputes arising out of or in connection with this contract shall be settled by the competent\u00a0 court of Palmi (RC), in case the Parties agree to submit such disputes to an ordinary Court.
\nThis contract is governed by Italian law.<\/p>\n

 <\/p>\n

15) CONTRACT DURATION AND EFFECTIVENESS
\n<\/strong>The confirmation of the order implies acceptance by Buyer of these general sales conditions terms. Updates
\nand changes to these terms and conditions are effective from the moment they are published on this website. \u00a0Any change or update to these terms and conditions shall be deemed valid and effective for orders that are yet to be filled out and for which the relative summary page is not yet displayed or printed out.<\/p>\n

16) RIGHT OF WITHDRAWAL<\/span><\/strong>
\nThe Buyer<\/span>\u00a0has the right to<\/span>\u00a0terminate the agreement entered into with the Seller,<\/span>\u00a0without<\/span>\u00a0any penalty and without<\/span>\u00a0specifying the reason,<\/span>\u00a0within 8 days<\/span>\u00a0from the day<\/span>\u00a0of<\/span>\u00a0receipt of goods purchased<\/span>\u00a0at www.torroneromeo.com<\/span>.<\/span><\/p>\n

To<\/span><\/span>\u00a0withdraw from the<\/span>\u00a0agreement,<\/span>\u00a0the Buyer may<\/span>\u00a0use<\/span>\u00a0the return form<\/span>\u00a0(<\/span>in conformity with the form pursuant to\u00a0Article 49<\/span>, paragraph 4\u00a0of the Consumer Code<\/span>); the form must be filled in and sent to\u00a0the<\/span>\u00a0Seller<\/span>\u00a0by e-mail at acquisti@torroneromeo.com<\/span><\/span>\u00a0 The customer may also write and send to the Seller a declaration stating the decision to<\/span><\/span>\u00a0withdraw from the agreement.<\/span>\u00a0<\/span><\/p>\n

After having withdrawn from the agreement<\/span><\/span>, the Buyer must\u00a0return the products<\/span>\u00a0to the Seller,<\/span>\u00a0handing them over<\/span>\u00a0to the carrier for<\/span>\u00a0shipment<\/span>\u00a0within 7<\/span>\u00a0days, starting<\/span>\u00a0from<\/span>\u00a0when the Buyer notified the<\/span>\u00a0Seller<\/span>\u00a0of his\/her decision to<\/span>\u00a0withdraw from the contract.\u00a0 If the Buyer<\/span>\u00a0decides to use<\/span>\u00a0a delivery method<\/span>\u00a0different to that indicated<\/span>\u00a0by the Seller<\/span>, the Buyer shall directly\u00a0pay the costs<\/span>\u00a0to return the goods<\/span>\u00a0and shall be liable<\/span>\u00a0in<\/span>\u00a0case of loss of or<\/span>\u00a0damage to the products<\/span>\u00a0during transport.<\/span><\/span><\/p>\n

The right of withdrawal, in addition to the aforementioned terms and circumstances, shall be considered correctly exercised if the following conditions are complied with:<\/span><\/p>\n

–\u00a0the return form<\/span>\u00a0sent or<\/span>\u00a0any\u00a0other communication stating the decision to<\/span>\u00a0withdraw from the agreement<\/span>\u00a0must be properly<\/span>\u00a0filled in<\/span>\u00a0and forwarded to the<\/span>\u00a0seller\u00a0<\/span>within 8 days<\/span>\u00a0of receipt of goods;<\/span>
\n– the products<\/span>\u00a0must be returned<\/span>\u00a0in their original packaging;<\/span>
\n–<\/span>\u00a0the products must be<\/span>\u00a0delivered to the carrier<\/span>\u00a0within 7<\/span>\u00a0days starting<\/span>\u00a0from<\/span>\u00a0when the Buyer notified the<\/span>\u00a0Seller<\/span>\u00a0of his\/her decision to<\/span>\u00a0withdraw from the agreement;<\/span>
\n– the goods<\/span>\u00a0must not be damaged<\/span>.\u00a0<\/span><\/p>\n

The Buyer<\/span><\/span>\u00a0is responsible for the<\/span>\u00a0diminished value of the<\/span>\u00a0returned products,<\/span>\u00a0resulting<\/span>\u00a0from any use<\/span>\u00a0other than that authorised<\/span>\u00a0by the Seller<\/span>\u00a0in order to<\/span>\u00a0allow the Buyer<\/span>\u00a0to ascertain the<\/span>\u00a0nature, characteristics<\/span>\u00a0and functioning<\/span>\u00a0of the products.<\/span><\/span><\/p>\n

If the right of<\/span><\/span>\u00a0withdrawal is exercised<\/span>\u00a0in the manner foreseen, the<\/span>\u00a0Seller<\/span>\u00a0shall check<\/span>\u00a0the conformity of<\/span>\u00a0the\u00a0returned products<\/span>\u00a0and<\/span>\u00a0shall refund the amount due<\/span>within 14<\/span>\u00a0days from the date<\/span>\u00a0on which the Seller<\/span>\u00a0becomes<\/span>\u00a0aware of the exercise<\/span>\u00a0of the right<\/span>\u00a0of withdrawal<\/span>\u00a0by the Buyer.<\/span><\/span><\/p>\n

The Seller<\/span><\/span>\u00a0shall refund the amount using the same<\/span>\u00a0payment method used<\/span>\u00a0by the Buyer<\/span>\u00a0to purchase the<\/span>\u00a0returned products,<\/span>\u00a0unless otherwise agreed<\/span>\u00a0between the parties.<\/span>\u00a0<\/span><\/p>\n

If the<\/span><\/span>\u00a0right of withdrawal is not exercised in compliance with the terms and procedures described<\/span>, the Buyer\u00a0shall not be entitled<\/span>\u00a0to a refund<\/span>\u00a0of the money paid<\/span>\u00a0to the Seller.<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span><\/p>\n

\u00a0Withdrawal form:<\/strong>
\n-in compliance with art.49, paragraph 1, lett. h) –<\/strong><\/span><\/p>\n

Messrs Romeo Dolci&Delizie SAS,<\/strong><\/p>\n

Via circonvallazione 2^ trav. 44<\/p>\n

89029 Taurianova (RC) – Italy<\/p>\n

 <\/p>\n

–\u00a0I\/we _________________________________________ hereby notify the withdrawal from my\/our sales agreement<\/strong>
\nfor the following goods\/services ________________________________________<\/strong><\/span><\/p>\n

– Ordered on ____________ \/received on _____________<\/span><\/strong><\/p>\n

– Customer\u2019s\/customers\u2019 name\/s____________________________________________<\/span><\/strong><\/p>\n

– Customer\u2019s\/customers\u2019 address\/s____________________________________________<\/span><\/strong><\/p>\n

– Customer\u2019s\/customers\u2019 signature (only if this form is notified in paper form)\u00a0<\/span><\/strong>
\n_____________________________________________________________<\/strong><\/span><\/p>\n

Date _______________________________________\u00a0<\/span><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

GENERAL SALES CONDITIONS   1) DEFINITIONS The term \u201conline\u00a0 sales contract” refers to the purchase agreements – related to Supplier\u2019s movable tangible property\u00a0 – between Supplier and Buyer under a system of remote sales through telematic instruments set up by Supplier. The term\u00a0“Buyer\u201d\u00a0refers to the consumer , i.e. \u201cnatural person\u201d who makes the purchase object […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.torroneromeo.com\/en\/wp-json\/wp\/v2\/pages\/315"}],"collection":[{"href":"https:\/\/www.torroneromeo.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.torroneromeo.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.torroneromeo.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.torroneromeo.com\/en\/wp-json\/wp\/v2\/comments?post=315"}],"version-history":[{"count":5,"href":"https:\/\/www.torroneromeo.com\/en\/wp-json\/wp\/v2\/pages\/315\/revisions"}],"predecessor-version":[{"id":836,"href":"https:\/\/www.torroneromeo.com\/en\/wp-json\/wp\/v2\/pages\/315\/revisions\/836"}],"wp:attachment":[{"href":"https:\/\/www.torroneromeo.com\/en\/wp-json\/wp\/v2\/media?parent=315"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}